Program Director

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Job Code: LA-354
Department: Mental & Behavioral Health
Location: CA - Hawaiian Gardens
Job Type:
Full Time
Education: Masters Degree

Job Description:

Pathways by Molina, previously Providence Human Services, is one of the largest national providers of accessible, outcome-based behavioral and mental health services. At Pathways, we deliver exceptional value by creating healthier communities through the work of exceptional people. We proudly serve more than 55,000 unique clients and nearly 17 million individuals who qualify for services under our contracts. 

 Pathways by Molina is seeking an innovative and purpose driven individual to join our team as a Program Director



Responsible for all aspects of the administration and clinical operations of one or more mental health programs including development and adherence to annual budget. Responsibilities include the hiring, development and performance management of support and professional staff and ensuring mental health treatment services are provided in concert with the policies, procedures, and government rules and regulations for the program(s).

• Responsible for delivery of professional mental health services and all aspects of the administration and clinical operations of a program
• Ensures clinical and administrative compliance with all program activities; while developing and implementing plans to continually meet productivity and profitability
• Responsible for ensuring the Quality Assurance, Compliance, and Chart Audits of the program(s)
• Supports and facilitates Quality Assurance/Quality Improvement protocols, including frequent collaboration with QA/QI Director and program management in monitoring standards and actively removing barriers to the provision of high quality care
• Supervises the delivery of mental health services within the program, which includes the supervision of the intake process and completion of appropriate management of case records to ensure documentation meets Company and government standards
• Responsible for recruitment/selection process, leadership and professional development, assignment of duties, approval of leave requests and expenses, performance management/reviews and personnel actions, and serving as resource for consultation and/or reviews or recommends merit and promotional salary increases for staff
• Develops and presents for approval, annual budget for program or region, and prepares/provides executive management with periodic financial forecasts and reports as required; Prepares financial, budget, statistical and other reports as required by senior management
• Ensures program meets fiscal requirements and monitors expenditures and revenue production
• Leads and actively participates in planning, management, administrative, staff and client meetings and training activities
• Communicates and coordinates services with other departments and vendors as applicable
• May carry own caseload providing mental health and case management services
• Responsible for all licensure and certifications as required by staff and programs to effectively and legally conduct business operations
• Promotes services and training activities in the community including presentations and consultations
• Develops and maintains a collaborative relationship with state and/or county/community officials
• Participates and represents agency or the Company professionally at county/community meetings
• Ensures program(s) are operating according to the Company’s policies and procedures, applicable professional standards, laws, rules and regulations
• Consults with clinical staff on treatment plans as required, approvals and may participate in emergency situations and crisis intervention
• Responsible for ensuring and understanding the administrative functioning of his/her programs
• Will work a flexible schedule outside of business hours, weekends and available beyond office work hours should the need arise or to support the program(s) and leadership; may handle on-call and/or after hours crisis calls or hotline as necessary to support staff, client, and program
• Attends and participates in meetings as directed by Regional Director
• Ensure compliance and contractual obligations are met and to minimize any disallowances; provides on-site training to support staff in meeting workload requirements
• Report program concerns, as outlined in policy and procedures, in a timely manner to the Clinical and/or Regional Director and assist in disseminating information to and from the staff
• Assures that management decisions are implemented in a positive and timely manner
• May participate in the development and review of RFPs, RFIs, grants, and/or RFQs
• Completes monthly, quarterly, and all other reports in a timely manner
• Maintain and ensures HIPAA, ethical standards/code of conduct and professional boundaries with all staff and clients; provides on-site supervision and training to ensure standards are met
• Commitment to the Company’s Mission, Vision, and Values; representing actions that defines the overall philosophy and objectives of all duties performed in accordance with Company’s mission, vision, and value. Ability to interpret and expect the same with all staff
• Other duties as assigned or necessary to support the program and/or the Company

Responsible for hiring decisions for professional positions in program, structure of delivery of services (within regulations and contract specifications) and determining guidelines for treatment plans
Provide input regarding the development of the budget. Responsible for managing program(s) budget.
• Ability to identify problems and offers constructive suggestions for corrective action
• May act as a lead person in handling a crisis situation, investigations, and audits
• Brings policy, procedure and daily operations systems concerns to management
• Responsible for managing clinical, program and administrative budget with maximum contract obligation

• Provide the best customer care possible
• Identify and build upon the strengths of consumers/clients, staff, coworkers, and the communities or community partners we serve
• Analyze current practices, research and support industry best practices and innovations to keep programs competitive, cutting edge and to ensure the best possible outcomes
• Support consumers/clients’ steps towards Recovery and Wellness
• Create an organizational culture that respects and celebrates the diversity of our consumers and staff
• Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry
• Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes; including Evidence Based Practices (EBP) and the appropriate use of therapeutic interventions

Direct supervision given to approximately ten or less support and professional employees

  Works under minimal supervision

Master’s degree from an accredited college or university in the field of Social Work, Psychology, Counseling or related field

Must possess a current, valid California license as a LCSW, LMFT, LPCC, Ph.D, or Psy.D. and able to practice independently at the highest level possible.  Licensed for two years preferred to provide CA BBS supervision to pre-licensed staff.


 Proof of: valid CA driver’s license, valid auto insurance coverage as well as proof of education are required. Prior behavioral health experience preferred

• Prefer 1 year of experience in management level positions in mental health services clinics or several years in a lead position with a clinic providing direct clinical, case management experience, and knowledge regarding rehabilitation philosophy
• Must have experience in interviewing support and professional staff and providing budget input
• Strong clinical and interpersonal skills, ability to lead and direct work of others, excellent written and verbal communication skills
• Intermediate PC skills required

• Office Environment (not remote position). Requires extensive sitting with periodic standing and walking
• Requires significant use of computer, tablet, phone and/or general office equipment
• Needs adequate visual acuity, ability to grasp and handle objects
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
• May be required to occasionally lift and/or move up to 20 pounds
• May require off-site travel up to 20% (local and out of state) - meeting, county and/or client needs
• Will use personal car or vehicle as required for travel and/or transportation

Pathways by Molina is committed to creating the best possible work environment for our team members and offers a competitive compensation and benefits package including Medical, Dental, Vision, HSA, FSAs, vacation, sick, basic and optional life insurance, EAP, 401k (100% match for the 1st 4% employee contribution/immediate vesting) and an Employee Stock Purchase.

Pathways by Molina is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

Preferred Skills: