IT Senior Support Specialist

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Job Code: UKF-433
Location: PA - Pottsville
Education: Associates Degree

Job Description:



Are you interested in working with a company that values people and has a passion for service?  Do you want to become part of an organization that cares about your personal and professional growth?   If you have answered YES to these questions, then you should consider working for Pathways! 


Pathways is one of the largest national providers of accessible, outcome-based behavioral and mental health services.  At Pathways, we deliver exceptional value by creating healthier communities through the work of exceptional people. Our more than 6,000 employees provide the highest-quality home- and community-based human services in 20 U.S. states and the District of Columbia.


Pathways is seeking a dynamic Information Technology (IT) Senior Support Specialist.

The Information Technology Senior Support Specialist is under the direction of the IT Regional Director or IT Support Team Lead. The Information Technology Senior Support Specialist position is identified as “employee class” and may be part-time or full-time status.

Essential Functions

The Information Technology Senior Support Specialist is primary responsible for 1st and 2nd level direct end-user support involving computer/networking hardware, off-the-shelf standardized software systems and various business applications. Support is provided remotely and in person, depending on the support location. This position provides administrative/organizational services supporting national team operations. The ideal candidate will not only have end-user support experience, but also consistently operate in detail-oriented manner and maintain a well-organized work environment. Other duties include support for IT-related and physical systems, e.g., security and telephony.

Job Duties

  • Provide 1st and 2nd Level end-user support in troubleshooting hardware issues with workstations, servers, networking, and other computer peripherals (LAN and WAN)
  • Provide 1st and 2nd Level end-user support in troubleshooting software problems for operating systems, software applications, including various software utilities/custom systems
  • Manage and track detailed Active Directory user accounts according to policies and procedures
  • Install, configure, and upgrade hardware/software on workstations and peripherals
  • Identify, research, and resolve technical problems
  • Respond to phone calls, emails, and personnel requests for technical support in a timely manner
  • Document, tracks, and monitor issues to ensure timely resolution
  • Assist in setup/maintenance of IT-related items in company offices around the country
  • Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, alarm systems, cabling, electrical, internet connectivity, HVAC, copier, printer, and fax systems
  • Travel is required, by both plane and car. On occasion, nights and weekends will be part of the work schedule for special projects


  • 2-year Technical or Associate's degree or equivalent work experience required
  • Two (2) years or more of additional relevant experience required

Preferred Qualifications

  • Microsoft or other certifications relating to IT and Information Systems, e.g., directed MCP’s
  • Experience working in a health care related field
  • Experience working in a multi-national and multicultural environment


Pathways by Molina is committed to creating the best possible work environment for our team members and offers the following total rewards package:


  • Competitive Salary
  • Paid Vacation Days
  • Paid Sick Days
  • Holidays
  • Medical, Dental, Vision including a Health Savings Account
  • Health, Dependent and Transportation Flexible Spending Accounts
  • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
  • 401 K with employer contribution (100% for the first 4% contributed)
  • Employee Stock Purchase Plan (buy stock at a 15% discount)
  • Mileage & Cell Phone Reimbursement
  • Training, Development and Continuing Education Credits for licensure requirements
  • Opportunities for advancement!  As we grow, you grow with us!


Pathways or any its subsidiaries does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. Pathways is an Equal Opportunity Employer and a Drug Free Workplace.   











Preferred Skills: