Administrative Assistant

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Job Code: WBS-558
Department: Mental & Behavioral Health
Location: VA - South Boston
Job Type:
Full Time
Education: Associates Degree

Job Description:



Do you have the heart, desire and passion along with the knowledge, skills and abilities it takes to help children, families and individuals who are struggling with behavioral or mental health disorders? Are you a team player, understanding the holistic approach and the importance of communication and collaboration? Do you want to become part of an organization that cares about your personal and professional growth?   If you have answered YES to these three questions, then we should have a conversation!

Since our inception in 1992, Family Preservation Services (FPS) of Virginia has been a leader and innovator in the development of community-based services here in the Commonwealth of Virginia. FPS of Virginia currently operates 30 office sites, each designed to meet the unique needs of each community through the integration and use of evidence based and trauma-informed practices.

With more than 900 employees servicing more than 3,000 individuals and families each year, FPS is the largest private provider of community based services in Virginia.

As a leader in the area of mental health and behavioral health services, Family Preservation Services of Virginia, with the support and collective expertise of our global parent company, Pathways by Molina, will continue our commitment to promoting positive change in the individuals, families and communities we impact each day.

FPS is committed to creating the best possible work environment for our team members and offers a competitive compensation and benefits package including Medical, Dental, Vision, HSA, FSAs, vacation, sick, basic and optional life insurance, EAP, 401k (100% match for the 1st 4% employee contribution/immediate vesting) and an Employee Stock Purchase Plan. 

FPS is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.


The Administrative Assistant under the direct supervision of the Regional Director and the indirect supervision of State Management regarding clinical records is responsible for tracking and maintaining all clinical records for a region. He/she provides administrative support to the Regional Director.

Duties include but are not limited to:

  • Assist Regional Director in processing Payroll using the internal Electronic Health Records System
  • Communications – Answer phones and relay messages. Check voice mail, send and receive faxes. Type correspondence/memos for the Regional Director. Mail correspondence for employees. Log and keep a record of all paperwork sent to Corporate. Serve as a representative to clients, families, guests and referral sources
  • Human Resources – Assists Regional Director with New Hire Paperwork, employee documentation, copying, faxing and tracking employee documents
  • Organizes and maintains accurate clinical records, updating as needed to insure accuracy and compliance
  • Maintains positive community, customer and client relations, presenting information on FPS services as required
  • Secures and protects the confidentiality of client data in accordance with state and federal regulations and company policy


  • Minimum of an Associate’s degree in Office Administration, medical records or a relate field
  • Three to five years of professional experience in record keeping and quality assurance, preferably in a Behavioral Health field
  • Proof of education and credentials and background checks will be required prior to employment

Preferred Qualifications:

  • Bachelor’s degree
  • Knowledge of Virginia Medicaid regulations and requirements for home-based services
  • Ability to work independently



FPS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. Pathways is an Equal Opportunity Employer and a Drug Free Workplace.

Preferred Skills: