Family Services Manager

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Job Code: XXQ-742
Department: Intellectual Disabilities
Location: PA - Lewistown
Job Type:
Full Time

Job Description:


Are you interested in working with a company that values people and has a passion for service? Do you want to become part of an organization that cares about your personal and professional growth? If you have answered YES to these questions, then you should consider working for Raystown Developmental Services!

Raystown Developmental Services (RDS) has been serving the counties of Lewistown, Mifflin, and Juniata since 1983.

RDS provides a vast array of services to Adults with intellectual disabilities. Our Residential Program serves individuals with intellectual disabilities who reside in group homes. Staff assist individuals to maximize choice, daily living skills and community integration. RDS also provides day program services at our Adult Training Facility where individuals focus on skill building and community integration. In addition, RDS facilitates Home & Community based services to help assist individuals with intellectual disabilities to help increase their independence and personal skills in their home and to access their community.


The Family Services Manager will oversee a variety of Family Services Programs, to be determined by the Family Services Director.



• Oversee the work of assigned professional staff. Provide supervision for the development of service plans; establishment of goals, objectives, and activities to achieve goals; and assigning responsibilities for specific goals.
• Monitor units of service compared to cost/revenue; productivity by individual caseworkers and family service staff; productivity by unit of service; timeliness, completeness. Assures compliance with payer regulations. Provide reports as required/requested.
• Formulate and evaluate on a continuous basis the policies, goals, and standards of the programs; develops methods and mechanisms for the evaluation of the overall effectiveness of the service delivery system and programs.
• Ensure positive public relations by serving as a representative on local human services committees; attending meetings as scheduled; supporting clients; and being knowledgeable about the family and community.
• Assist director in completion and updates of program descriptions, program policies and procedures, and staff training plans.
• Supervise the administration of all aspects of the service delivery system; assure compliance with regulations regarding documentation of consumer records, standards of confidentiality, and continuity of care.
• Ensure programs are adequately staffed to provide quality services. Verify hours submitted to payroll and monitoring overtime closely.
• Effectively communicate with supervisors/managers, individuals, family members, staff and other service providers.
• Attend work as scheduled. Attend meetings/trainings as required. Complete on-line trainings as assigned.
• Provide afterhours support to staff and funding sources.
• Perform related work as required.


• Bachelor Degree in Social Work or related field and three to five years experience in the field of case management
• Valid driver’s license.


Constantly Incurred (More than 75% of time on job)

• Ability to walk, stand, sit, and use both hands.
• Ability to communicate orally
• Ability to hear conversation
• Ability to lift: Light (Max 10 lbs.)
• Ability to kneel
• Ability to operate truck/motor vehicle.

Frequently Incurred (Between 25% - 75% of time on job)

• Ability to stand, Ability to walk, Ability to sit, Ability to lift: Mod (Max 25 lbs.) Ability to climb stairs, Ability to stoop
• Ability to repeatedly bend

Occasionally Incurred (Less than 25% of time on job)

• Ability to lift: Heavy (Max 65 lbs.), Ability to lift: Hvy/Mod (Max 40 lbs.), Abilityfor rapid mental/muscular coordination simultaneously
• Carry (est. weight 20 lbs.), Ability to kneel, Reaching at high or low level


Constantly Incurred (More than 75% of time on job)

• Work outside and inside, Work alone

Occasionally Incurred (Less than 25% of time on job)

• Work outside, Work outside and inside.

Occasionally Incurred (Less than 25% of time on job)

• Work in cold below 55 degrees, Work in excessive or frequent temperature changes, Work in wetness, Work in dry atmospheric conditions.


• Recognizes problems and provides feedback or documentation to assist with problem resolution.
• Investigates and provides root cause analysis of problems, suggests alternatives, evaluates outcomes, and makes formal recommendations for solutions.


• Clearly and consistently verbally communicates priorities.
• Knowledge of basic computer operations.
• Documentation and observation skills.
• Ability to follow established confidentiality policy.
• Ability to follow established safety standards.
• Working knowledge of applicable regulations.

Raystown Developmental Services by Molina is committed to creating the best possible work environment for our team members and offers the following total rewards package:

• Competitive Salary
• Holidays
• Medical, Dental, Vision including a Health Savings Account
• Health, Dependent and Transportation Flexible Spending Accounts
• Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
• 401 K with employer contribution (100% for the first 4% contributed - employees that are 21 and over may participate)
• Employee Stock Purchase Plan (buy stock at a 15% discount)
• Training, Development and Continuing Education Credits for licensure requirements
• Opportunities for advancement! As we grow, you grow with us!

Raystown Developmental Services is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

Preferred Skills: