IT Support Specialist

Return to Postings
Job Code: UKF-424
Department: Information Technologies
Location: Remote
Job Type:
Full Time
Education: Associates Degree

Job Description:


Pathways by Molina, previously Providence Human Services, is one of the largest national providers of accessible, outcome-based behavioral and mental health services. At Pathways, we deliver exceptional value by creating healthier communities through the work of exceptional people. Our more than 7,000 employees provide the highest-quality home- and community-based human services in 24 U.S. states and the District of Columbia.


Pathways by Molina is committed to creating the best possible work environment for our team members and offers a competitive compensation and benefits package including Medical, Dental, Vision, HSA, FSAs, vacation, sick, basic and optional life insurance, EAP, 401k (100% match for the 1st 4% employee contribution/immediate vesting) and an Employee Stock Purchase Plan. 


Pathways by Molina is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.


Pathways by Molina is seeking an innovative and purpose driven individual to join our team as an IT Support Specialist. The Information Technology (IT) Support Specialist is under the direction of the Service Desk Manager. The Information Technology Support Specialist position is identified as “employee class” and full-time status.



The Information Technology (IT) Support Specialist is primarily responsible for 1st level remote end-user support for computer and networking hardware. This includes off-the-shelf standardized software systems and other business applications. The ideal candidate will not only have end-user support experience, but also consistently operate in a detail-oriented manner and maintain a well-organized work environment. They must be located west of the Mississippi and work alone and with a team.



  • Provide 1st Level end-user support in troubleshooting account, hardware, networking, and software issues
  • Manage and track detailed Active Directory user accounts according to policies and procedures
  • Install, configure, and upgrade hardware/software on workstations and peripherals
  • Identify, research, and resolve technical problems
  • Respond to phone calls, emails, and personnel requests for technical support in a timely manner
  • Document, tracks, and monitor issues to ensure timely resolution



  • Strong oral and written communication skills
  • Strong customer service skills
  • Ability to work effectively as part of a team and alone
  • 2-year Technical or Associate's degree or equivalent work experience required
  • Some travel may be required, by both plane and car



  • Experience working in a customer service related field
  • Experience working in a health care related field
  • Experience working in a multi-national and multicultural environment




Preferred Skills: